Customer Service / Startup Life You’re Bad, You Messed Up With A Customer. Now You Have To Fix It. Last week, I experienced a “we messed up, but already got your money, so no… December 5, 2017
Advice / People / Uncategorized Learn How To Stop Ranting About Your Clients On Social Media And Turn Those Situations Into Educational Moments There was a time in my business life prior to me becoming this polished… August 15, 2017
Advice / People Four Keys To Building A Successful Brand Over Time The other day, while talking to a former client D’Cher of Shop Love Peridot, we… March 1, 2017
Customer Service / Startup Life Your Customer’s Loyalty is Earned Not Given There is huge misconception that because you have an audience for your business that they… June 15, 2016
Customer Service / Startup Life Snail Mail For Small Business Snail Mail is coming back with vengeance or that’s what I would love to believe… October 8, 2014
Customer Service / Startup Life More Than A Contact Form Communication is essential when running a small business. Your clients or customers need to reach… September 17, 2014
Customer Service / Startup Life Reward Your Best Customers If you want to create loyal brand ambassadors you are going to have to reward… May 13, 2014
Design / Web Design 6 Things You Might’ve Missed on Your Site When you made the leap into the business world you knew you needed a website… February 24, 2014
Customer Service / How To / Startup Life Retaining + Obtaining Customers The key to obtaining and retaining customers is right where people spend their most time…… December 26, 2013
Customer Service / Startup Life Playing the Bad Guy I never thought, as a business owner, that I would have to play the bad… March 22, 2013